Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and company name when you fill out a contact or demo request form
• Messages or enquiries you send us via the contact form or email
• Account credentials if you sign up for a platform login

Information collected automatically:

• Browser type, device type, operating system, and IP address
• Pages visited, time spent, referral URLs, and click interactions
• Cookies and similar tracking technologies

Information from third parties:

• CRM integrations when connected by you
• Publicly available data about real estate projects, leads, and market activity used to power our intelligence features

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Vriksha Signals platform and its features
• Respond to demo requests, enquiries, and support tickets
• Send product updates, feature announcements, and relevant industry insights
• Analyse usage patterns to improve our product experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

We do not sell your personal data to third parties.

3. Data Storage and Security

Your data is stored on secure cloud infrastructure hosted in India and/or the EU, compliant with applicable data protection regulations. We implement industry-standard security measures including encryption in transit (TLS/HTTPS) and at rest (AES-256), role-based access controls, and regular security audits.

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Data Sharing

We may share your information only in the following circumstances:

• Service providers who assist in operating our platform under strict confidentiality agreements
• Business partners only with your explicit consent when integrating third-party CRM or data tools
• Legal compliance when required by law, court order, or to protect the rights and safety of Vriksha Signals or others
• Corporate transactions, in the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as necessary to provide our services and meet legal obligations. Specifically:

• Account data is retained for the duration of your subscription plus 12 months
• Contact form submissions are retained for up to 24 months
• Analytics data is retained in anonymised form for up to 36 months

You may request deletion of your data at any time by contacting us at support@vriksha.ai.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential cookies required for the website to function properly
• Analytics cookies that help us understand visitor interaction
• Preference cookies that remember your settings and choices

You can control or disable cookies through your browser settings. Note that disabling some cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to the processing of your data for direct marketing purposes
• Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, email us at support@vriksha.ai. We will respond within 30 days.

8. Children's Privacy

Vriksha Signals is a B2B platform intended for business professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where changes are significant, notify you via email or a prominent notice on our website. Your continued use of Vriksha Signals after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

• Email: support@vriksha.ai
• Company: VRIKSHA AI TECHNOLOGIES PVT LTD
• Address: Obeya Zen, Building No. 46, 1st Floor, 12th Main Rd, HSR Layout Sector 6, Bengaluru, Karnataka 560102